A Map of Maps

Aligning Customer Experience
Across the Product Lifecycle

Diagram showing 8 different icons representing experience mapping and business mapping tools, connected with dotted lines and arrows, showing how they connect to one another at different points

There are many map-like design tools for CX & UX, which help us collaboratively uncover and align customer needs and business offerings, connect people and products.

This “map of maps”  inventories 8 of these tools, which can be used together, and at various points of maturity  in the product lifecycle. They work on their own, or as a collection, to bring clarity about how experience is created, and value exchanged, through the products we design.

Do you make use of a mapping method you don't see here, or use in a unique way?

Get in touch and let's add it to the inventory.